Many people are still intimidated by computer terminology, although computers have been a part of our culture for several decades now. Everyone over the age of 100 is excused; you may forgivably ask your grandkids to translate for you. The rest of you can't hide behind the "its-new-and-I-don't-understand-it-yet" anymore. There are many people that are very willing to help you learn about computers and the Internet. Its up to you to take the initiative to bring yourself up to speed, though. You could greatly frustrate the clerk at your local toy store if you complained that a board game you purchased wasn't making your day as fun as the box advertised. Read the directions, and take the time to understand what you're dealing with, and not only will things that seem mysterious vanish in the light of comprehension, but many perceived "flaws" in the products your using will become obvious to you as simply wrong expectations on your part. The best tip you can leave your waiter at a restaurant is understanding when things are difficult for them. People that are caring for your needs like to be cared about too.
So get a clue. Take some initiative. Sounds kind of harsh? Not really. These are basic truths applicable to any technology.
An excellent analogy has been widely published on the Internet. Imagine if computer users treated their car makers and mechanics the way that developers and tech support are often treated:
HELPLINE: "General Motors HelpLine, how may I help you?"
CUSTOMER: "I got in my car and closed the door, and nothing happened!"
HELPLINE: "Did you put the key in the ignition slot and turn it?"
CUSTOMER: "What's an ignition?"
HELPLINE: "It's a starter motor that draws current from your battery and
turns over the engine."
CUSTOMER: "Ignition? Motor? Battery? Engine? How come I have to know all
of these technical terms just to use my car?"
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HELPLINE: "General Motors HelpLine, how may I help you?"
CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"
HELPLINE: "Is the gas tank empty?"
CUSTOMER: "Huh? How do I know!?"
HELPLINE: "There's a little gauge on the front panel, with a needle, and
markings from 'E' to 'F.' Where is the needle pointing?"
CUSTOMER: "It's pointing to 'E.' What does that mean?"
HELPLINE: "It means that you have to visit a gasoline vendor, and purchase
some more gasoline. You can install it yourself, or pay the vendor to install
it for you."
CUSTOMER: "What!? I paid $12,000. for this car! Now you tell me that I
have to keep buying more components? I want a car that comes with everything
built in!"
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HELPLINE: "General Motors HelpLine, how may I help you?"
CUSTOMER: "Your cars stink!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to run faster, so I pushed the accelerator pedal all
the way to the floor. It worked for a while, and then it crashed -- and now
it won't start!"
HELPLINE: "It's your responsibility if you misuse the product. What do
you expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest version that doesn't
crash anymore!"
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HELPLINE: "General Motors HelpLine, how may I help you?"
CUSTOMER: "Hi! I just bought my first car, and I chose your car because
it has automatic transmission, cruise control, power steering, power brakes,
and power door locks."
HELPLINE: "Thanks for buying our car. How may I help you?"
CUSTOMER: "How do I work it?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "Do I know how to what?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "I'm not a technical person! I just want to go places in my
car!"